Easy Returns, Replacement and Exchange Policy
At Varmora, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Please find below the details of the policy, as applicable, for the products sold on Varmora:
If the product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product unavailable, or any other similar reason, you may return the product within the return period after delivery.
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Varmora shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.
The item will be picked up by our logistics partner and delivered to our warehouse. The replacement/refund will then be initiated. The refund process may take up to 15 days after the product has been received by us. In the case of an incorrect/incomplete order, please contact us via email at [email protected] or call us at the provided phone number within 24 hours of receiving the order.
A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.
For All products, you are eligible to return the product within 24 hours post delivery in case of damage, defects, if there are parts or components missing, if the product delivered to you was different from what you had ordered or the product is non-functional.
Products purchased using the kiosks at the Varmora.com stores may only be returned at the stores. Returns for products purchased at the kiosk will not be accepted through the website. Replacement / exchange is currently only available for products purchased online, not in-store purchases.
